Privacy Policy

Last updated: April 8, 2026

Palmetto Restoration Network ("we," "us," or "our") operates palmettorestorationnetwork.com and provides water damage restoration services in the Columbia, SC metro area. This Privacy Policy explains how we collect, use, and protect your personal information.

1. Information We Collect

We collect information you provide directly to us when you:

• Submit a callback request form on our website
• Call our emergency line at (803) 615-2244
• Send a text message to our dispatch team

This information may include your name, phone number, zip code, property address, and description of your water damage situation.

2. How We Use Your Information

We use the information we collect to:

• Contact you to confirm and schedule service
• Dispatch a technician to your property
• Communicate updates about your job
• Send follow-up communications about your service
• Comply with legal and insurance documentation requirements

3. SMS Text Messaging

By submitting our callback form and checking the consent box, you agree to receive SMS text messages from Palmetto Restoration Network at the phone number provided. These messages may include appointment confirmations, dispatch updates, and follow-up communications related to your service request.

Message frequency varies. Standard message and data rates may apply. You may opt out at any time by replying STOP to any message. Reply HELP for assistance.

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With our service technicians and dispatch team to fulfill your service request
• With your insurance company, at your direction, as part of the claims process
• As required by law or to protect the rights and safety of our team or customers

5. Call Recording

Calls to our emergency line may be recorded for quality assurance and accuracy. By calling us, you consent to the recording of your call. Recordings are used solely for internal training and to ensure we accurately capture your service details.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes. Job-related information may be retained for up to 7 years for insurance and warranty documentation purposes.

7. Your Rights

You may contact us at any time to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Opt out of SMS communications by replying STOP
• Request deletion of your personal information, subject to legal retention requirements

8. Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet or electronic storage is 100% secure.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised "last updated" date.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

• Phone: (803) 615-2244
• Website: palmettorestorationnetwork.com
• Service area: Columbia, SC and surrounding Midlands communities